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Forum Discussion
New installation stuck on "Syncing..." Windows 10
Hello, I need to get some second opinions on my issue since the support only wants to talk via email and suggests one option at a time which makes it take forever to troubleshoot. I have just g...
I finally fixed the issue by unlinking every single device and session I had on my account. So removing the connection to the mobile app, my other computer, and any logged-in sessions through the web. Previously I had only tried removing the problematic device but that didn't help.
For me that meant going to dropbox.com on my browser>Admin Console>Members>Click on my name>Scroll down to "Devices" and "Web sessions">Click the "x" to the right of all of your devices. I choose to skip deleting the data on my other computer and that seemed to be ok.
Then sign in through the desktop app on your computer again, go through the setup of folders and it started syncing finally.
If any other user has any ideas please still reply. If I ever get this working I will post the solution here. Until then I guess I will have to use some other service that works until the support can get back to me with a working solution.
I finally fixed the issue by unlinking every single device and session I had on my account. So removing the connection to the mobile app, my other computer, and any logged-in sessions through the web. Previously I had only tried removing the problematic device but that didn't help.
For me that meant going to dropbox.com on my browser>Admin Console>Members>Click on my name>Scroll down to "Devices" and "Web sessions">Click the "x" to the right of all of your devices. I choose to skip deleting the data on my other computer and that seemed to be ok.
Then sign in through the desktop app on your computer again, go through the setup of folders and it started syncing finally.
I'm having this exact same problem on my new computer and have gone through most of what you have. Thanks for posting your solution, I will do the same thing and see how it goes. t would be good if we knew the "why" of this problem.
Hi,I also got this problem, the dropbox can't anything with my new computer,may I ask have you fix this problem with Dannemannet's way?
