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Forum Discussion
New installation stuck on "Syncing..." Windows 10
Hello,
I need to get some second opinions on my issue since the support only wants to talk via email and suggests one option at a time which makes it take forever to troubleshoot.
I have just gotten a new computer and trying to install Dropbox on it, after signing in the status is just stuck at "Syncing...". No indexing, no syncing X amount of files, no downloading just "Syncing...". Nothing happens in the folder no matter how long I wait, no folder structure appears no file icons, or anything, just empty (except for the cache folder). I can't find anything intensive in my network usage that would indicate that it is just downloading files. The folder size locally doesn't change either.
I have tried:
Reinstall both beta, stable and older versions
"Complete" reinstall with deleting in registry and APPDATA and so on
Sign out and in of the dropbox app
Pause and resume syncing
Move the Dropbox folder from the default path, to documents, to external hard drives
Fix permissions under account settings in the dropbox app
Fix hard link under account settings in the dropbox app
Create files through the website and in windows explorer to try and fire up the syncing
Only selecting small folders in selective sync, online-only and locally
Windows update fully updated
Run dropbox as admin
Add inbound and outbound rules for Dropbox and Dropbox Update allowing all ports, protocols etc
Add Dropbox and dropbox update in firewall allowed apps
Turn off firewall and antivirus completely
Unlink computer under admin console
Clearing the dropbox cache folder
Close other software like onedrive that could interfere
Waiting, a lot of waiting
Restarting the computer after the different steps
It is getting very annoying, especially since it isn't giving me any clue on what the problem is. Is there any way to see any log files or get some other status messages somewhere to check what is going on? Or are there other tricks that you can do to fix this?
I finally fixed the issue by unlinking every single device and session I had on my account. So removing the connection to the mobile app, my other computer, and any logged-in sessions through the web. Previously I had only tried removing the problematic device but that didn't help.
For me that meant going to dropbox.com on my browser>Admin Console>Members>Click on my name>Scroll down to "Devices" and "Web sessions">Click the "x" to the right of all of your devices. I choose to skip deleting the data on my other computer and that seemed to be ok.
Then sign in through the desktop app on your computer again, go through the setup of folders and it started syncing finally.
- Hannah
Dropbox Staff
Hey Dannemannet, thanks for bringing this to our attention.
Wow, it looks like you've done quite a lot of troubleshooting already, thanks for letting us know what you tried.
Can you let me know the version of Dropbox you currently have installed?
And can you also send us the ticket number for your communication with our support team, so I can look it up in our system?
Thanks in advance!
Hi Hannah,
My current version is 150.4.5000, but I have also tried 148.x.xxxx, 149.x.xxxx, 151.x.xxxx (can't remember the exact version though).
The ticket number is 17231126.Any help is very much appreciated!
Replying to give yet another example I have tried without any success that I forgot about, that might fix it for some other people that might have the same issues.
Quit dropbox app
Open cmdChange path to your dropbox folder, as default something like
icacls "C:\Users\<YOUR_USERNAME>\Dropbox" /grant "%USERNAME%":(F) /TThen run
icacls "%APPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
icacls "%LOCALAPPDATA%\Dropbox" /grant "%USERNAME%":(F) /T
