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Forum Discussion
My app has been constantly syncing 4 files.
Hi, I´ve been struggling with an issue which I´ve already talked to two persons from tecnical suppor. It´s that I have 4 files that doesn´t stop to sync. I´ve loged out to log in again and let drop b...
Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.
Hi Megan, the characters are alright. It´s strange because it started some day, before this there was no problem with this files.
If I set the files to be without connection is ok with green circule but if I set them to be online it doesn´t get the cloud like the others.
I put the file anywhere inside the dropbox folder and is the same.
Megan
Dropbox Staff
Dropbox StaffHey @AugustoGoico, do you try to double click the files in question, in order for them to get downloaded locally, or right click on them and then select "available offline"?
Wel well, good news. To take off the file from dropbox and put it in again was one of my first test. Now you are asking it I wanted to confirm you but not before testing again and suprisley it wored out. I don´t know how, maybe is something I should have done after I did log out and log in again. Maybe you have a greater explanetion. I´ll keep an eye out.
Yes, I´ve already done this. I even put the files out the folder and get it in again and at the end is the same.
- Megan
Hey @AugustoGoico, do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
Would you mind clarifying the Dropbox version that you're using on your end? You should be able to find the app's version by hovering your mouse over the little Dropbox icon on your menu bar, next to your WiFi.
This is the version I´m using and I don´t have any vpn and the only security software I´m using is the one which comes with Windows.
- Hannah
Hey Augusto, just wanted to confirm; if you move these files somewhere outside the Dropbox folder and then move them back in, do they still give you this issue?
- Hannah
That's great to hear, Augusto, I'm happy to see it was resolved!
Not really sure why it did it this time, that's why we sometimes go back to steps we've already tried, but I'm glad to see it worked.
If you come across this issue again, let us know!
I will Hanna.
Thank you very much!
