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Forum Discussion
MS Word template (dotx) files don't open any more
In Dropbox, I've saved MS Word template (dotx) files. I used to be able to open/download these files in MS Word (using my desktop PC) to then save as a new docx file but no longer. Why? Please advise - thanks.
Good news: DB’s Open in Word/Excel option magically reappeared this morning. Thanks!
Thanks for the reply, Jay. I believe it's related to DB because I've been able to do this for months (actually I've been using DB this way for two years) yet this week it hasn't worked from DB. (Yesterday and again today, I've had to go into my "Recycle Bin" to find a couple of previously downloaded from DB dotx files and restore them to my desktop in order to use these templates to create new docx files.) I want to continue to access/use all my saved MS Word template (dotx) files from DB because those are the most current ones. Do you have any ideas why DB would stop working properly this week and how to fix? Please advise - thanks.
- Rich
Super User II
DMcDonald wrote:
Do you have any ideas why DB would stop working properly this week and how to fix?
The confusing issue here is that Dropbox has nothing to do with creating documents from a Microsoft template. It's just a method of storage. You need to walk us through the exact process you're using and tell us where it's failing, including any errors that you're getting, so we'll better understand the problem.
