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Forum Discussion
MP4 files won't play. ".mp4 files are supported but something went wrong."
Hello,
I've searched for the problem with an MP4 file not playing, and I found a forum with what I hoped would have a solution. The Mod had responded multiple times within a thread to different...
- Thanks for the update on this and I hope you had a great weekend!
Can I actually reach out to you via email, to the address you have here on the Community, so we can look into this a bit more?
Hannah
Dropbox Staff
Dropbox StaffHey Veneer, thanks for reaching out!
Can you just clarify a few things for me?
Are you having this issue when opening this file from a shared link, or is it saved in your Dropbox?
What is the size of the file?
And if you download the file to your computer, are you able to open it as normal?
Keep me posted.
Can you just clarify a few things for me?
Are you having this issue when opening this file from a shared link, or is it saved in your Dropbox?
What is the size of the file?
And if you download the file to your computer, are you able to open it as normal?
Keep me posted.
Hey Hannah, thanks for getting back so quickly!
For sure, the files are saved in my Dropbox, and the files vary in size, ranging from ~100MB to ~16GB, all of the files say the same thing when attempting to open them. They open and work perfectly on my android phone
Yes I've downloaded them and they work fine.
Looking forward to next steps for solutions and to resolving this.
