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NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
6 years ago

MP4 files won't play. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi NoMoreGrid, sorry to hear that. 
 
Could you please try one of the following steps and see if that does the trick?
  • Try previewing the video from another browser. 
  • Navigate to the video preview through an incognito/private browser.
  • Ensure that you’re not running any third party browser extensions. 
  • Clear the cache. 
If you’re still having trouble with this, I can send you a ticket to the email address associated with your Community profile so as to have a more in-depth look on this. 
 
Let me know how it goes!
NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
6 years ago

Can you send the ticket?

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