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NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
6 years ago

MP4 files won't play. ".mp4 files are supported but something went wrong."

So I've been uploading videos to dropbox and suddenly dropbox just stopped allowing me to view the videos on the site. My other videos play fine but the ones I upload now just won't play. Anyone know...
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Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hi NoMoreGrid, sorry to hear that. 
 
Could you please try one of the following steps and see if that does the trick?
  • Try previewing the video from another browser. 
  • Navigate to the video preview through an incognito/private browser.
  • Ensure that you’re not running any third party browser extensions. 
  • Clear the cache. 
If you’re still having trouble with this, I can send you a ticket to the email address associated with your Community profile so as to have a more in-depth look on this. 
 
Let me know how it goes!
NoMoreGrid's avatar
NoMoreGrid
New member | Level 2
6 years ago

I tried what you told me and it's still not working :'(

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    No worries, NoMoreGrid! 
     
    I’ve sent you an email (to the one connected to your Community account) so make sure to check your inbox for my latest message and we’ll take it from there. 
     
    Cheers!
    • IEF_work's avatar
      IEF_work
      New member | Level 2
      6 years ago

      Hi,

      I am having the exact same issue.

      Can you please help?

      Let me know how to get in touch.

      Thanks

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey IEF_work, sorry to hear that you’re also having this issue. 
         
        If you’ve checked the four points I mention in my first reply to this thread, you can either submit a ticket to our Support team through this link or I can send you one associated with your Community profile. 
         
        Let me know how you’d like to proceed!

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