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Forum Discussion
Image appears to be corrupted
Hi everyone,
for the first time I find myself managing a seemingly corrupted file synced on DropBox. It's a small, low-resolution image, fortunately not essential and also saved elsewhere. But it remains a question mark for me. I would like to understand in these cases how to proceed to recover the document.
And also, how can I find out if there are other files in my DropBox space in this state? I ask because usually these things are discovered only at the last minute, when those files are really needed. I would like to be proactive, that's why.
Thank you!
Hey cloudres, so if you were able to restore the file to a previous version, that means that the file was edited at some point, for it to have a newer one.
If it was only edited once, that action is what might have caused it to be corrupted.
If you see in the version history that it's been edited more than once, I'd suggest you save a copy of the version that works and then keep restoring older versions, to find out which one caused the corruption, if that makes sense.
It is a file of about 368 kb. The dimensions are 1826x2736. I have tried to look at the previous versions of the file, but I cannot view the preview in any case.
Thanks!- Walter
Dropbox Staff
Hey cloudres, sorry to jump in, but could you let us know how you uploaded the file in the first place?
Have you tried restoring a previous version of the file to see if you can view it then?
Also, were you able to preview this file normally on our website before?
Any additional information you can share is more than welcome!
