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RichPer's avatar
RichPer
Explorer | Level 3
2 months ago

I'm having issues downloading a 45GB .mov video file.

Hi,   I'm having issues downloading a 45gb .mov video file. Mac Mini 2023 Ventura 13.7 In the Dropbox App, when I double click on the file it says, 'The document could not be opened. Try your...
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jumandelectronic's avatar
jumandelectronic
New member | Level 2
2 months ago

Hi RichPer,

For large files like your 45GB video, try these troubleshooting steps:

  1. Use the desktop app's 'Smart Sync' feature - right-click the file and select 'Make Available Offline'
  2. If that doesn't work, try downloading through the desktop app using 'Export' instead of double-clicking
  3. For web downloads, use a download manager that supports resume capability
  4. Check if you have enough free disk space (at least 50GB to be safe)

If issues persist, try clearing the Dropbox cache (Dropbox preferences > Account > Reset Sync) and ensure your internet connection is stable.

Hope this helps!

  • RichPer's avatar
    RichPer
    Explorer | Level 3
    2 months ago

    Hi,

     

    Thanks for the reply,

     

    1:- I tried selecting the Make Available online, a green tick approved next to it but it still has same message about not communicating with helper application.

     

     

    2- How do you navigate to the Export feature?

    3: Not sure what this is but have tried Safari/Chrome etc in all configuration multiple times without luck. They all stop at around 24gb.

    4:- I have a 2TB account and only a few hundred GB used.

    Any more advice would be great and thanks again.

    Rich

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      Hey RichPer!

       

      Would you mind clarifying the current Dropbox version that you're using along with the app's current syncing status? 

       

      I'm asking because I need to clarify why the app fails to open the specific file, even after you change its status to "available offline". 

      • RichPer's avatar
        RichPer
        Explorer | Level 3
        2 months ago

        Hi Megan,

         

        Its v211.3.5981

         

        When I had a look this morning the file seem to have started downloading. When I clicked on it again it completed its download so I now have all the files.

         

        I presume as they were big files, (around 180gb in the folder, they took along time to synch?

         

        Anyway,I have them now but it took a lot longer than anticipated so I'm not sure if there was an underlying issue.

         

        Thanks

         

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