We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Muna2024's avatar
Muna2024
Explorer | Level 3
11 months ago

I need help recovering my account of 6 years.

I need to download and save photos from 6 years
Download
Muna2024's avatar
Muna2024
Explorer | Level 3
Complaint
Mark's avatar
Mark
Icon for Super User II rankSuper User II
11 months ago

How do you know its deleted Muna2024 ? Is it over a year since you last logged in? If so there is no way to recover I'm afraid. 

  • Muna2024's avatar
    Muna2024
    Explorer | Level 3
    11 months ago
    Nope I was able to see it two weeks ago
  • Muna2024's avatar
    Muna2024
    Explorer | Level 3
    11 months ago
    I only have 7 pics from 7 years ago
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi Muna2024, we would need some additional info. 

       

      Which platform do you check on your end? Do you check online, or using the mobile/desktop app? 

       

      Have you checked your events page? The Events page at www.dropbox.com/events gives you an overview of all activity in your account including files events (adds/edits/deletes), as well as adding or removing shared folders. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!