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Forum Discussion
I downloaded my files and got a corrupt file
Hi, I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos very important to me and I can't believe I lost them now. So, please, anyom...
MJoseMijangos wrote:
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.
Rich
Super User II
Super User II
MJoseMijangos wrote:
I decided to delete my previous account. ... Please help! Is there a way I can recover my files?
If you deleted your account, there's no way to recover files from that account. The account and any files in it would already be gone.
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?
- Rich
MJoseMijangos wrote:
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.
- Well... thank you so much for your answer! I'll try using other software!
- Yes whatever files I download it's not downloaded and msg pop up that download failure. Can anyone help me.
- Hannah
Dropbox Staff
Hey RajeshVictor , sorry to see you're having this issue.
How large are the files you're trying to download?
Have you tried from a different browser or a private browsing window, to see if that works?
- You are absolutely Correct.
- Hannah
Hey RajeshVictor , just to clarify, did trying from a different browser help at all?
