You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MJoseMijangos's avatar
MJoseMijangos
Explorer | Level 4
2 years ago

I downloaded my files and got a corrupt file

Hi,   I had to register again to try and solve this issue cuz I really want to recover my files. I had videos and photos  very important to me and I can't believe I lost them now. So, please, anyom...
Download
Error Messages
  • Rich's avatar
    Rich
    2 years ago
    MJoseMijangos wrote:
    I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

    Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
MJoseMijangos wrote:

I decided to delete my previous account. ... Please help! Is there a way I can recover my files?

If you deleted your account, there's no way to recover files from that account. The account and any files in it would already be gone.

MJoseMijangos's avatar
MJoseMijangos
Explorer | Level 4
2 years ago
I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    MJoseMijangos wrote:
    I was fearing that... but I still have the zip file, there's absolutely nothing I can do about it?

    Nothing from the Dropbox side as you already deleted the account. I'd try opening the Zip file on another computer, or maybe use a different software such as 7Zip, Winrar, etc., to see if they can open it.

    • MJoseMijangos's avatar
      MJoseMijangos
      Explorer | Level 4
      2 years ago
      Well... thank you so much for your answer! I'll try using other software!
    • RajeshVictor 's avatar
      RajeshVictor
      Explorer | Level 3
      2 years ago
      Yes whatever files I download it's not downloaded and msg pop up that download failure. Can anyone help me.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey RajeshVictor , sorry to see you're having this issue.

         

        How large are the files you're trying to download?

         

        Have you tried from a different browser or a private browsing window, to see if that works?

    • RajeshVictor 's avatar
      RajeshVictor
      Explorer | Level 3
      2 years ago
      You are absolutely Correct.
      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey RajeshVictor , just to clarify, did trying from a different browser help at all?

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!