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DD2022's avatar
DD2022
Explorer | Level 3
3 years ago

I deleted the dropbox app off my desk and now I can't open my files.

I deleted the dropbox app off my desk and now I can't open my files. Now I can't even make a new folder on my desktop page, located any of my files, downloads or documents. I've contacted Apple and h...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey DD2022, sorry to hear about this.

 

It sounds like you had enabled the computer backup feature on your computer before uninstalling the desktop app from your computer. 

 

Could you have a look at this page and let me know if it rings any bells? 

 

Also, can you send us a screenshot of the exact error you're getting when trying to access your files on your computer?

 

Thanks so much!

  • DD2022's avatar
    DD2022
    Explorer | Level 3
    3 years ago

    Hi Walter  thanks so much! 

     error code 8072 whenever I try to make a folder on my desktop. 

    my documents, downloads & desktop folders are missing. Nothing is there. SO if I try to download anything from safari it wont even allow me to do so, im assuming since it can't locate the folder. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey DD2022, sorry for jumping in here. 

       

      Just to clarify, are you able to see all of your computer files, if you go to your Finder > Dropbox folder > My Mac or do you see content missing from there, as well?

      • DD2022's avatar
        DD2022
        Explorer | Level 3
        3 years ago

        Hey Nancy  thanks for jumping in, No I am not.

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