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Forum Discussion

Stella_G's avatar
Stella_G
New member | Level 2
11 months ago

I am logged in but I cannot access my files due to error

I am logged in but I cannot access my files. I get a message: "Error Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Pa...
Error Messages
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  • Nancy's avatar
    Nancy
    11 months ago

    Hey Stella_G! Hope you’re doing well. 

     

    Are you getting the same error on multiple browsers? 

     

    If yes, have you also tried an incognito window? 

     

    Let me know what you find.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey Stella_G! Hope you’re doing well. 

 

Are you getting the same error on multiple browsers? 

 

If yes, have you also tried an incognito window? 

 

Let me know what you find.

Stella_G's avatar
Stella_G
New member | Level 2
11 months ago

Thank you very much for your prompt responce. It's highly appreciated!

I tried the incognito window and I have access.

 

Have a good day,

Stella

 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Glad to hear that helped, Stella! You may want to check your default browser for any pending updates, and clear its cache, as this seems to be browser-related. It may help with accessing your Dropbox files from there again.

     

    Have a wonderful day, as well!

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