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Stella_G's avatar
Stella_G
New member | Level 2
11 months ago

I am logged in but I cannot access my files due to error

I am logged in but I cannot access my files. I get a message:

"Error

Something went wrong. Don`t worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help center and forums for help, or head back to home."

I am only using it in my personal computer.

 

Could somebody please help me?

Error Messages
Web
  • Nancy's avatar
    Nancy
    11 months ago

    Hey Stella_G! Hope you’re doing well. 

     

    Are you getting the same error on multiple browsers? 

     

    If yes, have you also tried an incognito window? 

     

    Let me know what you find.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey Stella_G! Hope you’re doing well. 

     

    Are you getting the same error on multiple browsers? 

     

    If yes, have you also tried an incognito window? 

     

    Let me know what you find.

    • Stella_G's avatar
      Stella_G
      New member | Level 2
      11 months ago

      Thank you very much for your prompt responce. It's highly appreciated!

      I tried the incognito window and I have access.

       

      Have a good day,

      Stella

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        11 months ago

        Glad to hear that helped, Stella! You may want to check your default browser for any pending updates, and clear its cache, as this seems to be browser-related. It may help with accessing your Dropbox files from there again.

         

        Have a wonderful day, as well!

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