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Forum Discussion
How to recover a shared folder deleted by the other user?
I have losted a extremely important folder which includes all of my book keeping & accounting info. When I notified my accountant we'd like to switch our accounting service to another accountant, he had then deleted that folder immediately with out our authroisation.
He set up the folder, then shared with us. We have the right to view and edit the folder, and everything in the folder is our accounting information.
Hope someone can advise and help us!
- Celeste
Dropbox Staff
Hi rtt890123, thank you for reaching out about this and I'm sorry about the experience you are having.
If your accountant (i.e. the owner/creator of the shared folder) unshared the folder with you, then only they can grant you access again. You can ask them to do so by sharing it with you again.
Alternatively, if they deleted the folder in order to save up space in their account (perhaps without realising this would reflect on your end), you can ask them to restore it and transfer ownership of the folder to you, so that if they then delete it on their end it won't impact your access to the content.
Also, have a look in your Events and Deleted files pages, to see if you can locate and restore any relevant deletions from there.
Let me know if this helps!
Hi Celeste2,
Would I get a notification as the folder has been deleted if our accountant (i.e. the owner/creator of the shared folder) unshared the folder with us? He is now pissed as we are asking to switch accountant, so he is unwilling to share the access to us again, or transfer the ownership of the folder to us.
Is there any way for us to restore this folder -and it actually shows deleted from our folder list? Many thanks!
- Celeste
Thanks for checking in, rtt890123.
When a folder is unshared by the owner, the other members do not receive a notification on their accounts.
If you see the deletion in your Events page, click on the blue hyperlink of the relevant event, and if it's possible to restore the folder on your end you will see a blue 'Restore' button on the top of the link's page.
Equally, if you see the folder in your Deleted files, you may be able to restore it from there as well.
Do note, though, that even if you restore it the folder is still owned by another account and so can be deleted by them all over again.
As a last resort, have a look through your linked devices, if any, on the Security page, so as to then comb through any currently linked devices' Dropbox folders in case this deletion has yet to sync to them. In this case, you may find an older, unsynced, version of the folder still local there.
Otherwise, I'm afraid, only the owner of the content can grant access again.
Let me know if you have any further questions!
