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mkoeks's avatar
mkoeks
New member | Level 2
2 years ago

How do I access .paper docs for previous account?

I previously had a Dropbox account and created some .paper docs I now want to access. When I closed my account I saved these .paper files but did not have the presence of mind to convert them to PDF ...
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mkoeks's avatar
mkoeks
New member | Level 2
Thanks Megan. I think I closed my previous account. I saved the files as paper files, so they're .paper files right now. The error I get when I try open them in my new account is that the file can't be previewed. So when I try download them I can download it as a .paper file (useless) or as a jog or pdf. Both the pdf and jog display an access token but no content - so I imagine this is related to the lack of ownership.
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

HI mkoeks, the Paper files you saved are just shortcuts to the actual Paper doc on the site, and contain no data themselves.

 

If you didn't previously export the Paper doc from the site as a PDF or docx file, then the contents of the doc should be lost now.

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