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Explorer | Level 3

4 years ago

Grant file access

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access i'm an admin.

what should i do?

Thank you.

9 Replies

Walter
Dropbox Staff
4 years ago
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Hi there dianam1, thanks for using Dropbox and happy Monday!

Could you please send me a screenshot of the error you get so that I can have a further look into this?

Also, do you get any different results if you do this through our website?

Let me know!
- Stephanie T.3
  Explorer | Level 3
  4 years ago
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  I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks ("Grant File Access" that won't let me access)?
  
  Is there a problem with syncing?
  - Megan
    Dropbox Staff
    4 years ago
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    Hello, Stephanie T.3, and thank you for posting today!
    
    Can you let me know your app's syncing status?
    
    Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this.
    
    Thanks!
- dianam1
  Explorer | Level 3
  4 years ago
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  Hi Walter!
  
  Problem solved I had to update my Microsoft.
  
  Thank you for your reply.

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what should i do?

Thank you.

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what should i do?

Thank you.

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T.3","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-07-17T23:06:00.000-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:46"},"entityType":"USER","eventPath":"community:mxpez29397/user:121098"},"ForumReplyMessage:message:544511":{"__typename":"ForumReplyMessage","uid":544511,"id":"message:544511","revisionNum":1,"author":{"__ref":"User:user:364291"},"readOnly":false,"repliesCount":8,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumTopicMessage:message:544450"},"conversation":{"__ref":"Conversation:conversation:544450"},"subject":"Re: Grant file access","moderationData":{"__ref":"ModerationData:moderation_data:544511"},"body":"Hi there dianam1, thanks for using Dropbox and happy Monday!
\n
\nCould you please send me a screenshot of the error you get so that I can have a further look into this?
\n
\nAlso, do you get any different results if you do this through our website?
\n
\nLet me know!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-09-13T01:22:33.247-07:00","lastPublishTime":"2021-09-13T01:22:33.247-07:00","metrics":{"__typename":"MessageMetrics","views":3281},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:544450/message:544511","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU0NzcwNiw1NDc3MDY","node":{"__ref":"ForumReplyMessage:message:547706"}},{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDU0NzcwNiw1NDc5MjI","node":{"__ref":"ForumReplyMessage:message:547922"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"480","rawBody":"Hi there , thanks for using Dropbox and happy Monday!
\n
\nCould you please send me a screenshot of the error you get so that I can have a further look into this?
\n
\nAlso, do you get any different results if you do this through our website?
\n
\nLet me know!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:544511_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[]},"ModerationData:moderation_data:547706":{"__typename":"ModerationData","id":"moderation_data:547706","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:1148275":{"__typename":"User","id":"user:1148275","uid":1148275,"login":"Megan","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2019-05-22T13:20:35.546-07:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0xMTQ4Mjc1LTI1ODQ5aURDMDdCRUZFNTNCQTg3OTY"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:1148275"},"ForumReplyMessage:message:547706":{"__typename":"ForumReplyMessage","uid":547706,"id":"message:547706","revisionNum":1,"author":{"__ref":"User:user:121098"},"readOnly":false,"repliesCount":6,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:544511"},"conversation":{"__ref":"Conversation:conversation:544450"},"subject":"Re: Grant file access","moderationData":{"__ref":"ModerationData:moderation_data:547706"},"body":"

I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks (\"Grant File Access\" that won't let me access)?

Is there a problem with syncing?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2021-09-28T19:16:29.104-07:00","lastPublishTime":"2021-09-28T19:16:29.104-07:00","metrics":{"__typename":"MessageMetrics","views":3227},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:544450/message:547706","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDU0Nzc0NSw1NDc3NDU","node":{"__ref":"ForumReplyMessage:message:547745"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"265","rawBody":"

Is there a problem with syncing?

Hi Walter!

Problem solved I had to update my Microsoft.

Thank you for your reply.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"107","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-09-29T16:40:36.679-07:00","lastPublishTime":"2021-09-29T16:40:36.679-07:00","metrics":{"__typename":"MessageMetrics","views":3163},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:544450/message:547922","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"readOnly":false,"editFrozen":false,"body@stringLength":"132","rawBody":"

Hi Walter!

Problem solved I had to update my Microsoft.

Thank you for your reply.

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