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Explorer | Level 3

4 years ago

Grant file access

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access...

Dropbox Staff

4 years ago

Hi there dianam1, thanks for using Dropbox and happy Monday!

Could you please send me a screenshot of the error you get so that I can have a further look into this?

Also, do you get any different results if you do this through our website?

Let me know!

dianam1

Explorer | Level 3

4 years ago

Hi Walter!

Problem solved I had to update my Microsoft.

Thank you for your reply.

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what should i do?

Thank you.

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Hi Walter!

Problem solved I had to update my Microsoft.

Thank you for your reply.

","body@stringLength":"132","rawBody":"

Hi Walter!

Problem solved I had to update my Microsoft.

Thank you for your reply.

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\n
\nCould you please send me a screenshot of the error you get so that I can have a further look into this?
\n
\nAlso, do you get any different results if you do this through our website?
\n
\nLet me know!","body@stringLength":"480","rawBody":"Hi there , thanks for using Dropbox and happy Monday!
\n
\nCould you please send me a screenshot of the error you get so that I can have a further look into this?
\n
\nAlso, do you get any different results if you do this through our website?
\n
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