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Explorer | Level 3

4 years ago

Grant file access

i had download on my dropbox app on my Mac few word documents, when i try to open them is showing grant file access, i then select the file, grant the access but it says that i can't grant the access...

Dropbox Staff

4 years ago

Hi there dianam1, thanks for using Dropbox and happy Monday!

Could you please send me a screenshot of the error you get so that I can have a further look into this?

Also, do you get any different results if you do this through our website?

Let me know!

Stephanie T.3

Explorer | Level 3

4 years ago

I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks ("Grant File Access" that won't let me access)?

Is there a problem with syncing?

Megan
Dropbox Staff
4 years ago
Hello, Stephanie T.3, and thank you for posting today!

Can you let me know your app's syncing status?

Keep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this.

Thanks!
- Stephanie T.3
  Explorer | Level 3
  4 years ago
  In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to.
  
  My "smart sync" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?
  
  I hope someone can help me because I'm losing productivity trying to sort out this problem.!
  - Jay
    Dropbox Staff
    4 years ago
    Hi Stephanie T.3, the two screenshots are identical and aren't showing enough detail.
    
    Could you try re-uploading them if these images aren't showing the correct info?

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what should i do?

Thank you.

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I've also been having this problem for a few weeks, and it's slowing me down! How can I continue to use Dropbox via my finder without getting these roadblocks (\"Grant File Access\" that won't let me access)?

Is there a problem with syncing?

","body@stringLength":"265","rawBody":"

Is there a problem with syncing?

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\n
\nCould you please send me a screenshot of the error you get so that I can have a further look into this?
\n
\nAlso, do you get any different results if you do this through our website?
\n
\nLet me know!","body@stringLength":"480","rawBody":"Hi there , thanks for using Dropbox and happy Monday!
\n
\nCould you please send me a screenshot of the error you get so that I can have a further look into this?
\n
\nAlso, do you get any different results if you do this through our website?
\n
\nLet me know!","author":{"__ref":"User:user:364291"},"isEscalated":null,"postTime":"2021-09-13T01:22:33.247-07:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":8},"Revision:revision:547706_1":{"__typename":"Revision","id":"revision:547706_1","lastEditTime":"2021-09-28T19:16:29.104-07:00"},"QueryVariables:ReplyList:message:547706:1":{"__typename":"QueryVariables","id":"ReplyList:message:547706:1","value":{"id":"message:547706","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Grant file access","moderationData":{"__ref":"ModerationData:moderation_data:547745"},"body":"Hello, Stephanie T.3, and thank you for posting today!
\n
\nCan you let me know your app's syncing status?
\n
\nKeep in mind that a screenshot of what you see on your end when you try to open a file would be more than welcome, so we can have a visual of this.
\n
\nThanks!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"postTime":"2021-09-29T02:11:11.801-07:00","lastPublishTime":"2021-09-29T02:11:11.801-07:00","metrics":{"__typename":"MessageMetrics","views":3216},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:544450/message:547745","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwzfDUyOjF8aW50LDU0Nzc3Niw1NDc3NzY","node":{"__ref":"ForumReplyMessage:message:547776"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:547776":{"__typename":"ModerationData","id":"moderation_data:547776","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"User:user:330248":{"__typename":"User","id":"user:330248","uid":330248,"login":"Jay","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-12-02T02:31:27.257-08:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/dS0zMzAyNDgtNDEyNWk0QzVGNTdGQTI4QzgzRDRD"},"rank":{"__ref":"Rank:rank:26"},"entityType":"USER","eventPath":"community:mxpez29397/user:330248"},"ForumReplyMessage:message:547776":{"__typename":"ForumReplyMessage","uid":547776,"id":"message:547776","revisionNum":1,"author":{"__ref":"User:user:121098"},"readOnly":false,"repliesCount":4,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:547745"},"conversation":{"__ref":"Conversation:conversation:544450"},"subject":"Re: Grant file access","moderationData":{"__ref":"ModerationData:moderation_data:547776"},"body":"

In the example shown in the two screenshots below, I tried to open a PPT file created a few months ago and was unable to.

My \"smart sync\" setting has been on, but last night I turned it off to see whether that would help. Maybe I should close all apps, reboot, and start over?

I hope someone can help me because I'm losing productivity trying to sort out this problem.!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2021-09-29T05:59:56.064-07:00","lastPublishTime":"2021-09-29T05:59:56.064-07:00","metrics":{"__typename":"MessageMetrics","views":3130},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:544450/message:547776","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":true,"endCursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDU0Nzc4OCw1NDc3ODg","hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuM3wyLjF8aXwxfDUyOjF8aW50LDU0Nzc4OCw1NDc3ODg","node":{"__ref":"ForumReplyMessage:message:547788"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:547788":{"__typename":"ModerationData","id":"moderation_data:547788","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:547788":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:330248"},"id":"message:547788","revisionNum":1,"uid":547788,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:101001012"},"parent":{"__ref":"ForumReplyMessage:message:547776"},"conversation":{"__ref":"Conversation:conversation:544450"},"subject":"Re: Grant file access","moderationData":{"__ref":"ModerationData:moderation_data:547788"},"body":"Hi Stephanie T.3, the two screenshots are identical and aren't showing enough detail.
\n
\nCould you try re-uploading them if these images aren't showing the correct info?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"171","kudosSumWeight":0,"repliesCount":0,"postTime":"2021-09-29T07:04:14.332-07:00","lastPublishTime":"2021-09-29T07:04:14.332-07:00","metrics":{"__typename":"MessageMetrics","views":3116},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:101001000/category:English/community:mxpez29397board:101001012/message:544450/message:547788","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeAvatar-1744039679000","value":{"altTitle":"Node avatar for {nodeTitle}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeDescription-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeDescription-1744039679000","value":{"description":"{description}"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/nodes/NodeIcon-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/nodes/NodeIcon-1744039679000","value":{"contentType":"Content Type {style, select, FORUM {Forum} BLOG {Blog} TKB {Knowledge Base} IDEA {Ideas} OCCASION {Events} other {}} icon"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"101001012","messageSubject":"grant-file-access","messageId":"544450","replyId":"547706"},"buildId":"FP3zsFp6DJl70wDujOvtu","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"dropbox","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/nodes/NodeActionButtonWidget/NodeActionButtonWidget.tsx","./components/nodes/NodeInformationWidget/NodeInformationWidget.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnwrappedList/UnwrappedList.tsx","./components/tags/TagView/TagView.tsx","./components/tags/TagView/TagViewChip/TagViewChip.tsx","./components/nodes/NodeView/NodeView.tsx","./components/nodes/NodeView/NodeViewCard/NodeViewCard.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/customComponent/CustomComponentContent/TemplateContent.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}