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Coakley's avatar
Coakley
New member | Level 2
3 years ago

Getting a 403 Forbidden error in dropbox paper.

Getting an error 403 when accessing Dropbox Paper I submitted a ticket but have yet to hear back. My regular dropbox is working as intended.
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Sarawut Burapapat's avatar
Sarawut Burapapat
Explorer | Level 3

Hello,

I've been having trouble logging into Dropbox Paper for more than three days on all devices, including Android tablets, phones, and web browsers (google, safari, Firefox). but my dropbox still can use regularly.

I investigate many options for desktop ; clear browsers' cache, use the different browsers, try private browsing mode, re-install and use new browser. But still not solve the problem.

I try to solve this issue on my android devices ; re-install paper and dropbox. But still not solve the problem.

 

Here is a screenshot of paper after logging in private web browser.

Here is a screenshot of paper after logging in new browser.

Here is a screenshot of paper after logging in.

Here is a video of my tablet's login process, https://youtube.com/shorts/1jK3jN8XG6M?feature=share

 

Each time I attempt to log in to my paper, the system emails me to let me know that I've added a new Android device to Dropbox Paper, but I'm unable to connect to it. 

Moreover, I used paper for myself and not shared to anyone but it contains crucial-important informations for my work.

I contact paper-support@dropbox.com but now they can't solve the problem.

Anyone, Please help assist me in finding a quick solution. Thank you in advance.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry for jumping in, Sarawut Burapapat. 

     

    I just opened a ticket for you. When possible, please reply back to me, and we’ll check this further. 

     

    Thanks!

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        6 months ago

        Hi kittycatforever, I've sent you an email under a separate ticket ID since the ticket ID you mentioned was closed. Please could you reply when you get a chance.

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