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jgp's avatar
jgp
Helpful | Level 6
6 years ago

Full-text-search not working for Plus

Hi, I'm currently trying the Plus plan in order to substitute my Evernote account. One of the needed features is the "full-text-search" and as stated in dropbox webpage: "If you're a Dropbox Plus, ...
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  • jgp's avatar
    jgp
    6 years ago

    Hi!

    Just tried again few minutes ago and now its working! Maybe you have to wait some days before the "full-text-search" feature is actually activated for a new Plus account?

    Anyway, thank you for your support!

jgp's avatar
jgp
Helpful | Level 6

Hi Daphne 

Thank you for your answer!

I tried switching dropbox web interface to English but unfortunately it doesn't work neither the web or IOS.

I have even tried to search for any word inside the "Get started with dropbox" PDF with no luck.

My account is linked to a gmail account.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for getting back to me here jgp!

Could you just clarify, are you searching for specific keywords in English or another language? Would you mind sending a screenshot of what you see (or lack of what you see) when searching for a specific word?

Also, out of curiosity, is the "Get started with dropbox" .pdf file in English in your account?

Keep me posted - thanks!

  • jgp's avatar
    jgp
    Helpful | Level 6
    6 years ago

    Hi !

    I'm searching a specific keywork in english and the PDF file is also in english:

    Selection_598.png

    For example, If I look for the word "anywhere", no results are found:

    Selection_600.png

    It looks like I can only search for file names:

    Selection_599.png

    I'm currently in the Plus trial for IOS:

    Selection_601.png

    Tried with Firefox and Safari browsers. Same output for the 2.

    Thank you!

    • jgp's avatar
      jgp
      Helpful | Level 6
      6 years ago

      Hi!

      Just tried again few minutes ago and now its working! Maybe you have to wait some days before the "full-text-search" feature is actually activated for a new Plus account?

      Anyway, thank you for your support!

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for those screenshots jgp, they're super helpful!

      So that we can do some further investigate into this, I've reached out to the email address associated with your Community profile. Please just check your inbox when you have a moment and we can take it from there if you'd like to.

      Thanks!

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hi again jgp, I didn't see your last post there!

        I'm very happy to hear that this is working for you now. :laughing:

        If you have any other issues with this or any questions, don't hesitate to give me a nudge back here. I'd be more than happy to help.

        I hope you have a great day!

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