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jgp's avatar
jgp
Helpful | Level 6
6 years ago

Full-text-search not working for Plus

Hi, I'm currently trying the Plus plan in order to substitute my Evernote account. One of the needed features is the "full-text-search" and as stated in dropbox webpage: "If you're a Dropbox Plus, ...
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  • jgp's avatar
    jgp
    6 years ago

    Hi!

    Just tried again few minutes ago and now its working! Maybe you have to wait some days before the "full-text-search" feature is actually activated for a new Plus account?

    Anyway, thank you for your support!

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hi there jgp, thanks for reaching out to us here!

Full text search is indeed supported on iOS devices and for the file types that you mentioned. However, there may be certain circumstances where it isn't.

Firstly, can you let me know if you're possibly searching for text in another language other than English? This feature is only available in certain languages, so if you're not seeing results from within file content then it isn't yet available in that language.

Also, can you let me know if the .pdf files that you're trying to search are created by scanning the file (ie. is an image of the document)? Searching text within images is currently available on Dropbox Professional and Business plans.

Let me know what you find and we'll go from there - thanks!

jgp's avatar
jgp
Helpful | Level 6
6 years ago

Hi Daphne 

Thank you for your answer!

I tried switching dropbox web interface to English but unfortunately it doesn't work neither the web or IOS.

I have even tried to search for any word inside the "Get started with dropbox" PDF with no luck.

My account is linked to a gmail account.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for getting back to me here jgp!

    Could you just clarify, are you searching for specific keywords in English or another language? Would you mind sending a screenshot of what you see (or lack of what you see) when searching for a specific word?

    Also, out of curiosity, is the "Get started with dropbox" .pdf file in English in your account?

    Keep me posted - thanks!

    • jgp's avatar
      jgp
      Helpful | Level 6
      6 years ago

      Hi !

      I'm searching a specific keywork in english and the PDF file is also in english:

      Selection_598.png

      For example, If I look for the word "anywhere", no results are found:

      Selection_600.png

      It looks like I can only search for file names:

      Selection_599.png

      I'm currently in the Plus trial for IOS:

      Selection_601.png

      Tried with Firefox and Safari browsers. Same output for the 2.

      Thank you!

      • jgp's avatar
        jgp
        Helpful | Level 6
        6 years ago

        Hi!

        Just tried again few minutes ago and now its working! Maybe you have to wait some days before the "full-text-search" feature is actually activated for a new Plus account?

        Anyway, thank you for your support!

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