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Forum Discussion
Files in Dropbpx have grey X
One of our users is having issues where a grey 'X' appears over the file icon. Files are located within the Dropbox folder.
The files are not openable or moveable in this form and are not present...
LB77 wrote:
One of our users is having issues where a grey 'X' appears over the file icon.
The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.
I have bought a new laptop that was not connected to my Dropbox account and have also upgraded Dropbox in that time. After doing some research the following worked
Open Dropbox on your mobile
Go to Dropbox.com/connect on your new computer
A barcode will come up on the screen
Scan with your phone.
Dropbox will install on the computer and update
After this, I still see the x but once I click on a file, it opens and the x go away.
Problem solved
Open Dropbox on your mobile
Go to Dropbox.com/connect on your new computer
A barcode will come up on the screen
Scan with your phone.
Dropbox will install on the computer and update
After this, I still see the x but once I click on a file, it opens and the x go away.
Problem solved
