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Forum Discussion
Files in Dropbpx have grey X
One of our users is having issues where a grey 'X' appears over the file icon. Files are located within the Dropbox folder.
The files are not openable or moveable in this form and are not present...
LB77 wrote:
One of our users is having issues where a grey 'X' appears over the file icon.
The X is a Windows icon; not a Dropbox icon. Refer to the What does the gray “X” icon mean? section at the bottom of this help article.
My files in dropbox folder are showing a grey X. Which often is a Windows error, but in this case probably not.
My problem looks a bit like this:
https://www.dropboxforum.com/t5/View-download-and-export/Files-in-Dropbpx-have-grey-X/td-p/572218
Except i am able to open the files and syncing is working fine.
I have deleted the Windows icon db files. But this only helps when the grey axe is everywhere. I am ONLY getting it in my Dropbox folder.
Any ideas?
My problem looks a bit like this:
https://www.dropboxforum.com/t5/View-download-and-export/Files-in-Dropbpx-have-grey-X/td-p/572218
Except i am able to open the files and syncing is working fine.
I have deleted the Windows icon db files. But this only helps when the grey axe is everywhere. I am ONLY getting it in my Dropbox folder.
Any ideas?
Megan
Dropbox Staff
Dropbox StaffHi Operations8, happy Monday!
Do you use any third-party apps other than Dropbox that have access to your files, such as Google Drive?
Let me know more!
