We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

KMAPRO's avatar
KMAPRO
Explorer | Level 4
11 months ago

Error Message When Accessing files in a Linked Business Account from File Explorer

I have a personal account and a linked business account. I can see both in my File Explorer (which is how I typically access files). Whenever I try to access any of the "older" files in my business...
Desktop
Error Messages
Preview
Windows
  • Jay's avatar
    Jay
    11 months ago

    Hi KMAPRO, thanks for bringing this to our attention.

     

    Are you able to mark the Dropbox folder for the Business account as available offline by following these steps?

     

    Does the sync icon change to a green icon afterwards?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi KMAPRO, thanks for bringing this to our attention.

 

Are you able to mark the Dropbox folder for the Business account as available offline by following these steps?

 

Does the sync icon change to a green icon afterwards?

 

This will help me to assist further!

KMAPRO's avatar
KMAPRO
Explorer | Level 4
11 months ago

Honestly, I thought that I would need to make it available offline - but I didn't have to do that before my computer crashed.

I have just right-clicked on the Dropbox Business icon and selected "make available offline". It is not currently showing a sync icon, but the instructions say it might take a minute. There is a LOT in this file, so it might take a few minutes. I will check back shortly and let you know.

  • KMAPRO's avatar
    KMAPRO
    Explorer | Level 4
    11 months ago

    and it is still syncing...

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      11 months ago

      Hi KMAPRO, can you clarify or send me a screenshot of the app's exact syncing status, in order for me to have visual please?

       

      Does it change at all? 

       

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!