We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Russ B.3's avatar
Russ B.3
Helpful | Level 5
7 years ago

Error 500 when attempting to download files

When I attempt to download a couple of very large folders, I get an Error 500 message.  How can I download these folder?

  • Thanks.  I was able to get it resolved by downloading smaller groups of files!  I'm good now.  

    • Russ B.3's avatar
      Russ B.3
      Helpful | Level 5

      Thanks.  I was guessing file size might be a problem.  I'll give your suggestion a try!  

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey there Russ B.3 - how are you today?

         

        Were you able to resolve your concern in the end?

         

        Since we're all here to help, let us know and we'll take it from there if needed.

         

        Thank you!

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!