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Forum Discussion

Russ B.3's avatar
Russ B.3
Helpful | Level 5
7 years ago

Error 500 when attempting to download files

When I attempt to download a couple of very large folders, I get an Error 500 message.  How can I download these folder?
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  • Russ B.3's avatar
    Russ B.3
    7 years ago

    Thanks.  I was able to get it resolved by downloading smaller groups of files!  I'm good now.  

Russ B.3's avatar
Russ B.3
Helpful | Level 5

Thanks.  I was guessing file size might be a problem.  I'll give your suggestion a try!  

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there Russ B.3 - how are you today?

 

Were you able to resolve your concern in the end?

 

Since we're all here to help, let us know and we'll take it from there if needed.

 

Thank you!

  • Russ B.3's avatar
    Russ B.3
    Helpful | Level 5
    7 years ago

    Thanks.  I was able to get it resolved by downloading smaller groups of files!  I'm good now.  

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Thanks for following up on this one Russ B.3 - I appreciate it and I am happy to hear you managed to resolve your concern in the end.

       

      Have an awesome weekend :sunglasses:

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