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Morales's avatar
Morales
Explorer | Level 4
7 years ago

Error 429 link is temporarily disabled / Generating Too much traffic

Ok can someone tell me why All my files generate too much traffic ? and how to resolve this problem???
Error Messages
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  • Karina's avatar
    Karina
    7 years ago

    Hey Morales thanks for sharing! :slight_smile:

     

    Please note that there are different ways for accounts to hit the traffic limits and lead to ban on their account. The Error 429, for example, typically occurs when shared links on your account receive a traffic ban. 
     
    To find out more about shared links, click here and to read up on banned links traffic limits, click here.
     
    As the Error 429 typically occurs when shared links on your account receive a traffic ban, it looks like your links are currently disabled. 
     
    Since you mentioned submitting an official request on this, if you'd like, feel free to get back to me with the ticket ID associated with your request, so I can locate it on our back-end and follow up with you via email. 💌
     
    Thanks and happy Friday! 
     
    [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]
Mark's avatar
Mark
Icon for Super User II rankSuper User II
Morales wrote:

Ok can someone tell me why All my files generate too much traffic ?

Simply put:

-too many people are viewing them constantly

OR

-the files have been blocked for another reason (virus/DCMA take down/illegal etc.)

 

The only thing to do is contact www.dropbox.com/support and ask for help. 

 

Once the ticket is logged you can track at http://dropbox.zendesk.com

 

Also, you logged this in a Feature Requests area so I've moved it to the right one for you.

Morales's avatar
Morales
Explorer | Level 4
7 years ago
Sory about it I didn't know where to put this topic exactly
Any way there must be some thing wrong with Drop Box because I just uploaded random picture and zip file with some content both are legal don't have virus and the size of my zip file is 150MB where limit is 20 GB so all the requirements are met so the question is Wut is wrong ??? Edit: and yes I checked the direct download right after I uploaded it
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    7 years ago
    You'll need to a ticket I'm afraid. Nobody here can assist as its a public forum.
    • Morales's avatar
      Morales
      Explorer | Level 4
      7 years ago
      I did it already, hope this will be resolved soon :)
      • Karina's avatar
        Karina
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey Morales thanks for sharing! :slight_smile:

         

        Please note that there are different ways for accounts to hit the traffic limits and lead to ban on their account. The Error 429, for example, typically occurs when shared links on your account receive a traffic ban. 
         
        To find out more about shared links, click here and to read up on banned links traffic limits, click here.
         
        As the Error 429 typically occurs when shared links on your account receive a traffic ban, it looks like your links are currently disabled. 
         
        Since you mentioned submitting an official request on this, if you'd like, feel free to get back to me with the ticket ID associated with your request, so I can locate it on our back-end and follow up with you via email. 💌
         
        Thanks and happy Friday! 
         
        [This thread is now closed due to inactivity. If you have a similar or new question, you can ask here]

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