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HejKay's avatar
HejKay
Explorer | Level 3
4 years ago

epub files supported but something went wrong

I keep getting the error message 'epub files are supported but something went wrong'. I've tried different browsers. I have received similar files ( previous versions of same file) from same source w...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi HejKay, thanks for messaging today!

Are you trying to preview or download the epub file from the site?

Are you exporting it to a third party app instead?

This will help me to assist further!
  • HejKay's avatar
    HejKay
    Explorer | Level 3
    4 years ago

    downloading...I sent the link to a friend - same error, but another friend was able to download it directly ( when they tried to preview it it gave same error) to their phone.

     

    Thanks!

    K

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago
      What device and OS are you using on your mobile?

      Are you downloading the file via a shared link, or directly from own Dropbox account?

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