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Forum Discussion
Dropbox video-No Sound
submitting an assignment for homework. Uploaded the video, but there is no sound on the link. it only says preview, however, even when I do sign in, I get the full length of the video, but no sound.
Hmm, ok...
If you have the images, but not the sound, and that it's working when you open it locally, then we would need to investigate further.
Could you write about your problem to the support here:
https://www.dropbox.com/support ?Make sure to include a link to the file, so that we can try to reproduce the issue on our end.
Cheers!
Mod note: You can see more in regards to what file types you can preview, here: https://help.dropbox.com/view-edit/file-types-that-preview.
Rich
Super User II
Super User II
Oboale wrote:
Since this is happening when you download the file and open it locally, it won't have anything to do with Dropbox.
Make sure you have an appropriate video player installed, and if necessary, the proper codec for the video type. Personally, I use VLC for everything as it's one of the most supported video players there is. You might also try opening the file in iTunes or QuickTime, as M4V files are an Apple format.
Hi Rich,
I'm using a mac book pro. I have quick time, VLC, itunes, etc. The issue is with dropbox. The file works fine on our mac desktop, and it uploads to drop box successfully. But when you download the file from the dropbox to my laptop, the sound is gone. Even if you download the file to the same computer it was uploaded from. The only variable is Dropbox.
- Same problem here by uploading a screen recording with sound with iOS Dropbox app. 2017-11-14
- Jane
Dropbox Staff
Alright. Made a shareable test. I recorded my screen with the iOS screen recording function of iOS 11.
Here's a link to the original from iCloud Drive : https://www.icloud.com/iclouddrive/0uDpv1dlwXVx4BxIoBDwWA0qQ#ScreenRecording_11-30-2017_07-55-14
Here's a link to a Dropbox version uploaded through the iOS version : https://www.dropbox.com/s/ocimaixtu5thzaf/File%202017-11-30%2C%207%2057%2005%20AM.mp4?dl=0
And here's a link to a Dropbox version uploaded through desktop (Mac OS High Sierra 10.13.1, all updates done) : https://www.dropbox.com/s/6o3q31xfvblqbj6/ScreenRecording_11-30-2017%2007-55-14-from-desktop.MP4?dl=0
You can see there's no difference in both the desktop and iOS version. Both seem to be stripped of my beautiful chanting voice 🎵 buuuut as AgusPrabowo pointed out, it seems to be the direct access on the web that is the problem (and the iOS video player embedded inside the iOS Dropbox app which doesn't output audio either).
When downloaded and opened externally, the sound of the video is there. Soooo for people who are coming here that have to share a video with a client, force the download by changing the "?dl=0" at the end of the shareable URL to "?dl=1". When the client clicks the link, it's going to start downloading immediately instead of showing them a preview online! A nice tip for nice people 👍
