You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Ashley SYC
6 months agoExplorer | Level 3
Dropbox isn't populating when clicking on a shared link
I create a dropbox link with assets in it, and then I share it on a google spreadsheet so that my bosses can go in and look at what I have chose to schedule for social media for that day. Sometimes I...
- 6 months ago
Hey Ashley SYC - sorry to hear about this.
Could you try another browser or an incognito window with no extensions or plugins running and let us know if you get the same results?
If you do, we'd appreciate a screenshot too so that we can have a visual.
Thanks!
Ashley SYC
Explorer | Level 3
Hi Walter,
I just tried both - and both have worked.
Walter
6 months agoDropbox Staff
Happy to hear that, Ashley!
Let us know if anything else comes up.
- Ashley SYC6 months agoExplorer | Level 3
Well, I do not want to have to switch between browsers as a work-around. Is this something that cannot be fixed?
- Nancy6 months agoDropbox Staff
Ashley SYC, can you also check your default browser for any pending updates?
Restoring your browser to its default settings and disabling any browser plugins may also help. The issue you're experiencing may be the result of a security setting or a plugin that you have installed on your browser.
- Ashley SYC6 months agoExplorer | Level 3
Hi Nancy, I checked my default browser for updates, and there was one. I relaunched the browser to finish completing the update. Then I reset settings. However, Dropbox.com still will not load properly. I am not having this issue with any other website.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!