You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Joy17's avatar
Joy17
Explorer | Level 3
9 months ago

Dropbox Capture Download Resolution

Is there any way to download my Dropbox Capture videos at 1080p?   Whenever I download a Dropbox Capture, it's a much smaller resolution than what I'm using to record. I have a 1080p camera but whe...
Download
dropbox business
Dropbox Capture
Preview
Joy17's avatar
Joy17
Explorer | Level 3

Hi! I'm not really sure how to check the resolution of the videos as they are on the web. Can you tell me how to do that? 

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
9 months ago

When you preview the capture from your Dropbox account, you should be able to see the quality at the lower right corner of your window Joy17 

 

Could you give it a go and let me know what you find? 

  • Joy17's avatar
    Joy17
    Explorer | Level 3
    9 months ago

    This is very interesting! I have about 120ish Captures. The only ones that show a resolution in the lower right are 480p! What's crazy is that videos created earlier or later that same day (using the same process)  don't have a resolution on them 🤔

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      And does this persist after clearing your browser's cache or on another browser, preferably with no extensions or plugins running Joy17? 

      • Joy17's avatar
        Joy17
        Explorer | Level 3
        9 months ago

        So, looks like I can see more of the resolutions in Chrome than in Safari. AND, I actually found one that says 780p! 

        Now, how do I get one to 1080p? I'm definitely choosing 1080p as my Video Quality.

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!