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Joy17's avatar
Joy17
Explorer | Level 3
8 months ago

Dropbox Capture Download Resolution

Is there any way to download my Dropbox Capture videos at 1080p?   Whenever I download a Dropbox Capture, it's a much smaller resolution than what I'm using to record. I have a 1080p camera but whe...
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Joy17 - thanks for using Dropbox and welcome to our Community!

 

Can you please let me know if you're able to preview it normally at 1080p on the website and if this happens with a specific file or all of your captures? 

 

Any additional information is more than welcome!

  • Joy17's avatar
    Joy17
    Explorer | Level 3
    8 months ago

    Hi! I'm not really sure how to check the resolution of the videos as they are on the web. Can you tell me how to do that? 

     

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      When you preview the capture from your Dropbox account, you should be able to see the quality at the lower right corner of your window Joy17 

       

      Could you give it a go and let me know what you find? 

      • Joy17's avatar
        Joy17
        Explorer | Level 3
        8 months ago

        This is very interesting! I have about 120ish Captures. The only ones that show a resolution in the lower right are 480p! What's crazy is that videos created earlier or later that same day (using the same process)  don't have a resolution on them 🤔

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