You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
PeterCaulf
3 years agoExplorer | Level 3
Dropbox and FreePrints Photobooks
I have no doubt this is something I've done wrong, or a setting I've clicked on, but whatever it is, I can't find the solution. I use the FreePrints Photobooks app each month to create books from our...
Mark
Super User II
Do the photos appear in the correct folder online at www.dropbox.com/home ?
PeterCaulf
3 years agoExplorer | Level 3
Yep. I can access the folder/s via the Dropbox app on all my devices and on dropbox.com on desktop and my other devices.
- Mark3 years agoSuper User II
That to me then sounds like a bug with the Photobook software - its them who write the integration to access Dropbox. Have you asked them for help?
The only thing I can think of which may be an issue is the name of the folder - make sure its 'simple' with no special characters etc.
- PeterCaulf3 years agoExplorer | Level 3Thanks. The folder is just called, "Holidays." I haven't reached out to the app developers yet because the app can access all my Dropbox content, except for that particular folder. I'll try that option. Thanks for your advice.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!