We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Andy69's avatar
Andy69
New member | Level 2
8 months ago

Downloading my stored files from Dropbox to my computer

When I attempt to download files I previously stored on Dropbox, all I get on my computer is an empty zip file with the same name as the folder on Dropbox. What do I have to do to actually retrieve the files I previously uploaded?

Download
  • Andy69's avatar
    Andy69
    8 months ago

    Switching to another browser seems to have helped. Thanks for the tip.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Hey Andy69, welcome to our Community! 

     

    Is it safe to assume you're using our website, in order to download your folders locally to your device? If not, feel free to clarify. 

     

    Does this happen with all of your folders, or some specific ones? If I were you, I'd also try using a different browser entirely, just to exclude the possibility of this being a browser-related issue. 

     

    Let me know of any updates!

    • Andy69's avatar
      Andy69
      New member | Level 2
      8 months ago

      Switching to another browser seems to have helped. Thanks for the tip.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        No worries at all, Andy69!

         

        If you need anything else, I'll be one post away! ðŸ˜Ž

  • JEM190's avatar
    JEM190
    Explorer | Level 3
    8 months ago

    I had the same problem. I have a Mac and was using Safari to upload and download to DB. Then suddenly about 3 months ago I was not able to download. Someone suggested to me that this might be an issue caused by the app 1Password that I was using. I now upload with Safari, but download with Firefox or Chrome. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!