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Forum Discussion
Downgraded my account, what happened to my files?
I'm afraid that since I didn't upgrade my subscription, ALL of my files have been deleted. My dropbox is shows zero files on my computer as well as online however showing that I am over in storage at...
Our nonprofit organization had a Dropbox account for which we paid a renewal of $119.88 on 2/21/23. We accessed the account last in August. I went into it today and found no files there and the account listed as a basic account. I looked at our business checking and saw no refunds other than a "Cashback EasySavings" refund of $23.98 on 2/24/23. How do I find out what happened to our account and files, and recover the files?
Rich
Super User II
Super User II
WDCPres wrote:
Our nonprofit organization had a Dropbox account for which we paid a renewal of $119.88 on 2/21/23. ... I went into it today and found no files there and the account listed as a basic account.
You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
