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AVP's avatar
AVP
Helpful | Level 6
8 years ago

Direct download link isn't working on mobile

All my Dropbox direct download links (ending in dl=1) won't automatically open/download on mobile any more. It was working yesterday but today, any of the links I test take me to the screen below. It used to start playing the audio clip from that screen.

 

Here is an example link:

https://www.dropbox.com/s/zsfyc5tulg13630/AVP81355.mp3?dl=1

 

What changed? Your help would be greatly appreciated!

 


 

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  • AVP's avatar
    AVP
    8 years ago
    Thanks for confirming Sanchez, I have now submitted a support ticket. Will update the post if there is a resolution.
  • Sanchez's avatar
    Sanchez
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey AVP, welcome to our forum! 

    Sorry for the tardy reply. Are you still experiencing this issue? I have just tested changing the dl=0 to a dl=1, in different browsers, and everything has gone to direct download just fine. 

    If you’re still getting the same result, can you try using a different browser and see how it works out? 

    Let me know when you can. 
    Thanks!
    • AVP's avatar
      AVP
      Helpful | Level 6
      8 years ago

      Thanks for your reply Sanchez however the issue only occurs on mobile phones. To make it easier for you to test on your phone, here is a QR code of the link, scan it with the dl=1 and let me know if you get a different screen than the one I had above. It use to automatically play the recording.

       

       

      This process is part of my business and I have all my customers experiencing the same issue! I send them a QR code with a file they can download/listen to. They have all downloaded several different QR code readers and have tried multiple browsers on various phones. This change happened overnight!

       

      I have since found that raw=1 works fine butit does not solve the issue for all the links I've shared with dl=1!

       

      Please help! Thank you!

      • Sanchez's avatar
        Sanchez
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago
        Hey AVP, 

        Thanks for the great example! I have just used Lightning QR to scan the code. I got the options to Copy content or Open link. When I open the link, it is shown in the Dropbox app, and I have the option to Open with or Save to my Dropbox.  

        I never saw anything like your screenshot. I must note that when I opened the link, it opened with my Dropbox app. 

        Are the links you’re using older, perhaps created with the use of the Public folder? 
        Let me know!

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