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Abara1's avatar
Abara1
Helpful | Level 5
7 years ago

Direct download always fails

I have to download a somewhat important 20 GB .zip file from dropbox, but everytime I try it fails at 50-60% and it's impossible to restart it. I'm downloading through direct link, because I dont hav...
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  • Walter's avatar
    Walter
    7 years ago

    Sorry to hear you feel this way Kristwithak - is there anything I can help with? 

    I understand that you've resolved your issue by now, yet, if you'd like me to have a look into it for you, please attach a screenshot in your next response and feel to provide any information you think might help our investigation (such as the browser you're using, the size and number of files you're trying to download etc.)

    Thanks!

    Abara1 - Did you have the chance to ask the original sender to send this to you in smaller batches ?(20.3 GB are a lot of data to download for any web browser - this is why I think it would work with smaller chunks of this zip file)

Abara1's avatar
Abara1
Helpful | Level 5

Thanks for reply.

I don't get any errors. It just stops downloading and shows as failed. If I press retry download I can see progress bar for sometime, but its like frozen - neither time remaining, nor downloaded size nor speed changes. I suppose I could try a different browser. And I'm not sure if this easy way would be an option for me.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Yes, that would require the original sender to do this Abara1 - in the meantime, as I aforementioned, you can try another browser.

Keep me posted on your progress. 

  • Abara1's avatar
    Abara1
    Helpful | Level 5
    7 years ago

    Quite some time has passed since I've last posted, but I've tried another browser, and the result is same. Download fails after downloading about half.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Sorry to hear this persists for you on other browsers too Abara1.

      And what is the exact error message you get? From what I understand your browser must be timing out - could you send me a screenshot of the problem so I can have a better understanding?

      Also note that the next best thing here would be to have the person that send you the link in the first place send you the content of this zip file in smaller batches. For example, they could divide it to two separate folders and share two separate links with you. 

      Let me know if this helped. 

       

      • Abara1's avatar
        Abara1
        Helpful | Level 5
        7 years ago

        Where do I check this error message? Nothing pops up on my screen, download simply fails.

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