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Forum Discussion
Decryption fails running iOS 14.2
Just updated iPhone and iPad to iOS 14.2. Now, trying to open an encrypted file, it tell me "Decryption Failed. Null" If I open with Excel, it works fine. Anyone else having this issue?
I also have success opening an encrypted file within Dropbox after updated 14.4 IOS update. Thanks for everyone's help and input.
anyone can help me fix this problem?
Sanchez
Dropbox Staff
Dropbox StaffHey, alvileomatthew, welcome to our community.
Sorry to hear about this. Can you tell me more about it?
- How are you trying to open these files, exactly?
- What types of files are you having trouble with?
- What device and operating system are you using?
Let me know, and we’ll go from there!
- Hi, thanks fot reaching me out.
i try open XLS (aka excel files).
i used iphone 11, ios 14.2
most often when i open file excel that have password, will come out notification : "decryption failed (null)" - Hi, thanks fot reaching me out.
i try open XLS (aka excel files).
i used iphone 11, ios 14.2
most often when i open file excel that have password, will come out notification : "decryption failed (null)"- Lusil
Hey alvileomatthew, I moved your post here where other users have expressed the same issue.
Have a look at what is mentioned and let us know if you have any other questions. Thanks!
