We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Strikeout Cat's avatar
Strikeout Cat
New member | Level 2
4 years ago

Death and gaining access

Hi there,

 

My husband recently died. I need to gain access to his account. I remember his password but for the 2 step validation I need to access his email which has now been shut down. Any suggestions on how I can contact dropbox so that I can send the letter and the death certificate?

 

Thanks team!

Account Access
View
    • mphilips66's avatar
      mphilips66
      Explorer | Level 3
      4 years ago

      The only problem is... that page takes me to the support page where there is no option to open a ticket. I feel like I'm in a Catch-22. My friend died and his mother is legally blind, and there's no way to get access to his files or cancel his account. Help!

       

      Thanks 🙂

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi mphilips66, I hope you're doing well!

        Would it be okay for me to reach out to your Community linked email? 

        I'd be happy to look deeper into this for you.

        Let me know. 

About View, download, and export

Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!