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Forum Discussion
Couln't download. Remove incompatible characters from the filename
Recently all of my computer with Dropbox have started showing a sync error "Couln't download. Remove incompatible characters from the filename. e.g. emojis, /\"<>:|?*"
The problem filename isn'...
Hey Roy2010, no worries let me share Sam's response here as well.
Hi everyone,
Sharing an update on the topic: our team is working on adjusting this, and it's expected to roll out in our next Stable Build (V190).
You can check our releases here, and we'll keep you informed on the progress.
Thanks,
Sam
I appreciate your patience on this, thank you!
I'm getting sync errors, but not sure why.
Presumably it's because of the ~ character at the end. (This character is fairly common in the Unix world as they are created by apps like emacs as backup copies of the previous version of a file that's been changed.)
It's not 100% clear since ~ isn't listed in the character examples.
More importantly, how do I fix this? How can I exclude these files, e.g. with wildcard rules, from having Dropbox try to sync them?
I don't want to keep getting sync errors every day.
Dropbox v189.3.8308 (beta)
macOS 13.6.2 (Ventura, ARM)
Megan
Dropbox Staff
Dropbox StaffHi hzee, thanks for posting here!
It seems that other than the tilde character at the end of the file name, you're also using our beta version 189.3.8308.
Just as a test, and to check more on this: would you mind renaming the file name through the web, to see if it then syncs without an issue?
I'll be waiting for your results!
If I remove the ~ character, the sync works just fine.
The ~ character blocks the sync and triggers daily errors in my macOS menubar.
This happens in both cases: the file is created on my MacBook and the file is created in the web app.Yes, I hope that you can take that as feedback for the beta developers.
There's nothing special about the ~ character. It causes no problems with any OS or system. So it should not cause errors.- Megan
Hi hzee, definitely keeping a note of this!
Your comments on syncing and how it works in this particular case have been quite helpful, and I will do everything I can to ensure that your voice is heard.
I'll forward your feedback to the appropriate areas so we can continue to improve. Thanks!
I have about 200 files with tildes in them, and like @hzee they haven't caused any problems until today. I'm on 189.4.8395, also on Mac arm 13.6.2. Among these new errors are a couple other files that start with a dot and end in '.swp' like '.test.swp'.
Also, I noticed that dot is listed among the special characters that are not allowed in file names. I hope that doesn't mean all my files with multiple dots will cause problems in the future.
