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Forum Discussion
Can't open file Excel protected by password
From 1 weeks I can't non more open my .xlsx file protected by passoword on my Android phone.
Return this error message : "Type of file not supported"
Hi Nancy,
in italian it means "Type of file not supported"
and of course I don't have problem with file not protected by password.The problem is that it worked for years since last week....
- Megan
Dropbox Staff
Hey VeMax, sorry to hear you're having issues with this.
Currently, it is not possible to preview password protected documents in the Dropbox app. To preview your file, you will need to open with a third-party app that supports previews of password-protected documents.
Here’s how:
- Tap the file and select “Open With…”
- Choose a third-party app to open the file
Could you also check if what's described here helps in your case as well?
Let me know if you have any questions!
For several years I've been able to open a password protected .XLSX (Microsoft Excel) file via Google Chrome on my Windows 10 desktop and laptop, and either Samsung Internet or Google Chrome on my Android smartphone. After single clicking or tapping on the file, I have always been prompted to enter the file's password. During the last fortnight this has become impossible.
The error message displayed on Windows 10 when I try to open a password protected file is: '.xlsx files are supported but something went wrong.' The error message on the smartphone is 'File type not supported'.
I can continue to open XLSX files with a single click/tap on either platform, provided the files aren't password protected. However, to open a password protected file on the desktop, it's now necessary to right click the file, select 'Open in', and then 'Excel for the Web'. I am then prompted for the file's password. This feature doesn't seem to be offered on the smartphone Dropbox app.
Can anyone tell me how to open password protected XLSX files in Dropbox on a smartphone?
Does anyone know if the former functionality will be restored?
- Jay
Hi DropPossum, I've merged you to this thread which has similar questions regarding your query.
- I too can no longer open passworded xlsx files that I could for years. You say open with Excel. That is not viable! It defeats the entire purpose of using Dropbox! You are saying that now I have to download the file to my phone every time I want to open it in Android. Surely you understand why that proposition is nonsense. Please create and engineering change order is whatever gets things done over there and fix it immediately.
