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Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
10 months ago

Cant download a file from Dropxbox

I cant download a "rar" file from my dropbox folder. It only goes 0,3GB and then it stops.
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Philemon Paul's avatar
Philemon Paul
Explorer | Level 3

The file is 6.1GB

Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 months ago

Are you downloading to your account or downloading via browser? If your account doesnt have 6.1gb free it wont add it

  • Philemon Paul's avatar
    Philemon Paul
    Explorer | Level 3
    10 months ago

    i uploaded it to my account and downloaded it via browser

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Hey there, Philemon Paul, let's jump right into this! 

       

      Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? 

       

      Can you give it a go, and let me know how it goes? 

       

      Thanks! 

      • Philemon Paul's avatar
        Philemon Paul
        Explorer | Level 3
        10 months ago

        sry for the delay.
        I tried Microsoft Edge and the incongnito tab. In both attempts it cancelled at various stages. 

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