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Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
10 months ago

Cant download a file from Dropxbox

I cant download a "rar" file from my dropbox folder. It only goes 0,3GB and then it stops.
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Mark's avatar
Mark
Icon for Super User II rankSuper User II

Do you know how big it should be? Is it giving any errors etc.?

Philemon Paul's avatar
Philemon Paul
Explorer | Level 3
10 months ago

The file is 6.1GB

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    10 months ago

    Are you downloading to your account or downloading via browser? If your account doesnt have 6.1gb free it wont add it

    • Philemon Paul's avatar
      Philemon Paul
      Explorer | Level 3
      10 months ago

      i uploaded it to my account and downloaded it via browser

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        10 months ago

        Hey there, Philemon Paul, let's jump right into this! 

         

        Have you tried a different browser, or an incognito tab on your current one, to check if you get the same behavior there? 

         

        Can you give it a go, and let me know how it goes? 

         

        Thanks! 

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