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damonfakhri's avatar
damonfakhri
Explorer | Level 4
7 years ago

Canon RAW (CR2) files appear darker; jpegs ok when uploaded

Hi all, I just uploaded RAW and jpeg versions of some photos to dropbox. The jpegs appear as normal, but the RAW data photos are showing as darker. Once downloaded from dropbox again, they appear as ...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
     
    I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
     
    Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey damonfakhri, thanks for posting on the Community & welcome aboard! 
 
In relation to your question, I’m going to go ahead and refer back to this thread (although it isn’t a direct answer to what you are looking for) where Ed mentioned that:
 
Dropbox won't convert your files - you may be looking at their previews on web but if you upload a raw file, it will remain raw as a file. Try using the desktop app - http://www.dropbox.com/downloading
 
If you feel though that what you’re experiencing has been troubling you in any way, I’d happily follow-up on it with you. Could you confirm if this issue only occurs on the website or when you sync your files across your devices? Also, could you provide me with a screenshot so that I can have a better understanding of the behavior (omitting personal info)? 
 
Thanks in advance & I look forward to hearing back from you! Have a great day in the mean time! 
damonfakhri's avatar
damonfakhri
Explorer | Level 4
7 years ago

Hi Lusil, thanks very much for the reply!

I already have dropbox installed on my desktop.

Here is a screenshot of the issue I'm having.

If you can help in any way, I'd very much appreciate it.

 

Kind regards,

Damon

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey damonfakhri, thanks for your response on the matter & thanks for the screenshots!
     
    I can clearly see what you meant, & I’d happily investigate this technical issue in more depth with you via email. If you agree to continue this discussion through our Official Support Channel as well, I’ll make sure to get in touch with you from my end. Once you confirm, I’ll write to you as soon as possible. 
     
    Thanks again for posting on the Dropbox Community & I'm looking forward to your next message here!
    • damonfakhri's avatar
      damonfakhri
      Explorer | Level 4
      7 years ago

      Thanks very much! Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.

      • 310EI's avatar
        310EI
        Star | Level 17
        7 years ago
        damonfakhri wrote:

        Yes, I would like to continue this conversation in order to resolve the issue. How do I start the conversation on email? Thanks a lot in advance.

        Hello, damonfakhri...

         

        Below are some guidelines for contacting support.

         

        Please post your ticket number here and I'll forward it to Lusil who can look into it for you.

         

        Phone support is available to Dropbox Business customers, your administrator can give the phone number and required PIN to you.  Basic and Plus accounts use the ticket system.

         

        1. Submit a help request.
        2. Afterwards, you can track your ticket.

         

        Replies usually take 1 to 3 business days with Plus and Pro users getting priority (longer for basic members).



        PLEASE BE AWARE:

        Do not submit more than one ticket for your particular problem.  Doing so will force your ticket to the end of the queue again which is counter-productive.



        SUPPORT OPTIONS FOR INDIVIDUAL & TEAM PLANS:

         

        If image doesn't load... refresh your browser, F5. Otherwise try again later


        HELP REQUEST TOPICS:

        If you cannot find an appropriate help request topic to choose from, then select:

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