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Forum Discussion
Cannot view starred photos on the website - Error 429
HELP!!! Starred Photos is not working on the DropBox web site and I really need help!
I have literally YEARS of work in uploading all of my family's photos and STARRING the ones I want to use for Shutterfly or other projects.
But this year, I see that I cannot get the STARRED photos to load for a YEAR (or even a MONTH) to download them accurately - the photos appear and then disappear from the website.
My husband opened up the "Inspector view" and took screenshots that show that there are hundreds of 429 requests to /starred/get_status -- so it seems like the website is just broken.
PLEASE HELP WE'VE SUBSCRIBED FOR YEARS! And I really need the starred photos from the past few years to make holiday gifts on Shutterfly!
- Hannah
Dropbox Staff
Hey Maria001, thanks for bringing this to our attention.
If I understand correctly, it's a specific URL that's giving you an error, right? Can you copy and paste it to your next reply?
If you click on All files>Starred, are you able to see your starred items?
And have you tried from a different browser to see if you get a different behavior?
Let me know and we'll go from there.
Hi Hannah
- Yes the URL that is giving me an error is the when you go to when you go to Photos > Starred: https://www.dropbox.com/photos?_tk=web_left_nav_bar&role=personal&di=left_nav
- Yes if I go to All files > Starred I see them there, but from there is really hard to see them by month or by year
- I've tried different browsers, deleting cookies, updating browsers, etc.
Yes -- it's the link when go go: Photos > Starred: https://www.dropbox.com/photos?_tk=web_left_nav_bar&role=personal&di=left_nav
