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Forum Discussion
Audio Files Cut Out When Playing
I've been having an issue lately (since June) with playing MP3 files from Dropbox where the audio cuts out while playing. It cuts out at the same time stamp each time, so its not randomly cutting off...
I am having the same problem. Certain mp3 files cut out at the same point. Play fine before downloaded and appear to be fine when downloaded but cut out when played through speakers. Any help would be great!!
- Hannah
Dropbox Staff
Hey Ljc77, sorry to hear that.
Are you having this issue on a mobile device or a computer?
Are these files saved to your Dropbox account or did someone share them with you through a link?
- Hi Hannah.
It’s a bit of a long story… I have my file on my laptop and phone. It gets uploaded to an app for a dance comp (and plays fine through the app). The comp organisers download the file to their laptop (and it plays fine from the laptop using VLC). Then on comp day when they play the file and put it through the speakers on stage the music stops about 15 seconds in. This has happened on two separate occasions (uploaded and downloaded twice) and stopped at the exact same time of the music. Very stressful for a young dancer (and their mum, lol). Thanks so much.
