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Ric23's avatar
Ric23
New member | Level 2
2 years ago

.pdf files are supported but something went wrong.

My files in one of my folders have errors all of a sudden showing the message, ".pdf files are supported but something went wrong." How do I fix this?
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Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Ric23, sorry to hear about this.

 

Can you please clarify if you're seeing this in the Dropbox mobile app or in the Dropbox website? 

 

Do they files open normally when you download them and preview them locally on your machine?

 

If you could also send us a screenshot of the exact error you're seeing, it'd be very helpful.

 

Thanks!

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