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Forum Discussion

Helpful | Level 6

7 months ago

“Couldn't Load Preview.” error for photos on my iPhone 13 Paper app

No images will load in Paper app on my iPhone 13. All works fine on my Mac computer using Safari . The message is “Couldn't Load Preview.”

BenDBX
5 months ago
Hi Everybody,

Thanks for letting us know it's working again! Our engineering team recently implemented a fix for previews in the mobile Paper app.

Your feedback on the lack of updates on this issue is duly noted. We can't always share information on how a fix is progressing, and we do try to provide updates wherever we can.

Thanks,

Ben

Icon for Dropbox Staff rank

Dropbox Staff

Hey Mosse, thanks for the update.

This is actually an ongoing issue we're investigating.

I moved your post to the relevant thread, which will be updated, when our team has a resolution, so make sure to keep an eye out.

Explorer | Level 4

5 months ago

I’m having the same issue. iPhone 13 paper app.

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