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I've paid for my plan's renewal, but my account was downgraded instead.
Billing and charge of subscription plan has not been processed through my Master Card. Please note, that the actual payment of the changed 119.88 Euros by PayPal DROPBOXINTE Ref. N235314369001GB has already been processed on the 21. October 2024. By E-Mail correspondencey of the ten / 10. November 2024 you downgraded my subscription plan. And now, you would even like to be trashing the stored data on the server space, which I already payed for the entire next year. With actual plan - I have no access what so-ever to an living operator from the Customer Support Team, not by Chat, nor do I have an E-mail response permissor, or a telephonic call in- call- out option. I could not fill the Billing Request Form, as the link to it was not working. I am very disappointed, but I still ask for an URGENT ASSISTENCY - and UPGRADE TO MY USUAL SUBSCRIPTION PLAN, WHICH BY THE WAY, HAS ALREADY BEEN PAYED IN OCTOBRR. Thank you for a response. Miss Medugno Brunella Samantha Tuesday 12/11/2024 Belgium. PS. I have a print screen of the Transaction from the 21. October 2021 about the actual payment of the subscription charge of 119.88 Euros. Which I happily would send to you. THX'S
Can't Look Up a PayPal transaction to see which account I'm getting charged for
I cancelled both of my dropbox plans on two separate accounts several months ago. I am still getting a monthly charge, and I'm not sure where this charge is coming from. I can't use the billing lookup tool because I paid through paypal. The phone numbers on my paypal statement and my credit card statement for dropbox don't work. A help article directed me to request help with billing through the website, but I can't find anything about how to do that once I log in. Could I please hear back from a dropbox representative? I need help using my paypal information to 1) figure out what account is causing this expense and 2) figure out what I need to do to end the recurring subscription cost. It has been several months now that I've been charged for a dropbox account that I'm not using and tried to cancel, and I can't figure out how to contact the company to do so.
We already paid for our Business plan, but now we're being asked to pay again.
Hello Dropbox Support Team and Community, We are experiencing a critical issue with our Dropbox business account that urgently needs resolution. Less than a month ago, we encountered a problem with adding a payment method to our account. After considerable effort, this was resolved, and on November 23, our credit card was successfully charged, extending our account through 2025. However, despite this confirmed payment, our account has now suddenly been blocked, and we are being prompted to pay again. Additionally, we have found it impossible to get in touch with Dropbox support through any direct channels. This situation is completely unacceptable as our business relies heavily on Dropbox for its daily workflow, and this disruption has brought our operations to a standstill. We urgently need our account access restored without any further charges, and we also request a proposal from Dropbox to compensate for the impact this has caused to our business. Dropbox team, please treat this matter with utmost priority. We need immediate assistance to resolve this issue. Thank you in advance. Sam - The Productioneers
Essentials trial and a Business trial both active, how can I cancel the Essentials trial?
Hi, I am on an Essentials trial plan and upgraded to the Business plan, which also offered me the 30 day free trial. I decided to upgrade to the business plan and I put in my payment details but now I have an Essentials trial going and the Business trial going. I wanted to upgrade the folders I have in the Essentials plan to the Business plan, please help me with this, thank you.
